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Imark Sistem Service: produse si servicii de calitate!


Ca partener de incredere al celor mai importante companii producatoare de echipamente industriale, va oferim o gama extinsa de servicii pre si post vanzare. Suntem prezenti in cele mai importante zone din tara, atat cu echipa de vanzari, cat si cu echipa de service profesionist.

a. SERVICII PREVANZARE

1. Efectuarea de mostre si demonstratii

Beneficiati chiar acum de avantajele acestui serviciu fara nici un cost. Trimiteti o mostra de produs insotita de specificatiile necesare marcarii sau specificatiile de productie, iar noi vom face teste de marcare sau demonstratii de produs la dumneavoastra! Venim in ajutorul dumneavoastra cu marcarea unor produse noi rezultate in urma unor schimbari in procesul de productie.

Acest serviciu include teste sau demonstratii luand in calcul atat nevoile dumneavoastra, cat si conditiile de productie. Specialistii nostrii va vor oferi sfaturi in legatura cu tehnologia optima pentru aplicatia dumneavoastra.

2. Suport tehnic la preinstalare

Specialistii nostri va vor oferi suportul tehnic necesar integrarii diferitelor echipamente, sisteme, masini sau solutii integrate pe liniile dumneavoastra de productie. In functie de complexitatea aplicatiei dumneavoastra, expertii nostri tehnici va pot ajuta prin elaborarea unor specificatii tehnice, prin evaluarea problemelor existente la instalare si chiar va pot oferi solutii de software customizat si solutii hardware, daca este nevoie.

b. SERVICII POSTVANZARE

1. Garantii

Asiguram o garantie de un an pentru echipamentele achizitionate. Garantia poate fi asigurata fie de partenerii nostri, prin intermediul nostrum, fie exclusiv de catre noi.

2. Asistenta tehnica si interventii

Pentru a raspunde nevoilor dumneavoastra imediate, va punem la dispozitie Help-desk tehnic permanent pentru a va putea oferi sfaturi si informatii necesare. Veti primi ajutor in reglarea unor erori de setare sau disfunctionalitati, in programarea echipamentului, sau va vom asigura o furnizare rapida de piese de schimb, daca este nevoie.

3. Contracte de livrare consumabile

Contractul pentru furnizarea de consumabile se va incheia in functie de nevoile dumneavoastra de consum, pe o perioada determinate, asigurandu-se livrarea consumabilelor la sediul dumneavoastra (cerneluri, aditivi, riboane, etichete etc), la o anumita data sau cu o anumita periodicitate. Incheind un astfel de contract, puteti evita eventualele costuri suplimentare determinate de o crestere a preturilor consumabilelor. De asemenea, contractul de livrare poate fi modificat, prelungit sau reziliat la cerere, in functie de evolutia nevoilor dumneavoastra si posibilitatile noastre.

4. Contracte de service si mentenanta

Oferim servicii complete de asistenta tehnica si mentenanta, bazate pe raspunsuri prompte si optiuni de intretinere complete, avand ca scop maximizarea timpului de functionare al echipamentului si anticiparea anuala a costurilor de intretinere. Asiguram consiliere si ajutor tehnic specializat de-a lungul intregului lant operational:

• Asamblarea echipamentului
• Instalare (calibrare, setari de retea, securizare, integrare etc)
• Punem la dispozitia clientilor nostri manuale de utilizare la achizitionarea oricarui tip de echipament din portofoliul nostru
• Instruire si scolarizare utilizatori (prezentarea detaliata a echipamentului, modul optim pentru functionare si operare, operatiuni de intretinere, solutii pentru incidente uzuale etc)
• Solutii de software in parametri tehnici optimi

Imark Sistem Service: Quality Products and Services


Complete and customized solutions, solutions that make production processes more efficient, that’s why we continue to improve the performance of sales, design and service processes and bring new technologies and solutions.

Our mechanical design and software departments can integrate the equipment in any production line, from a manual solution to a semi-automatic or automatic one depending on the needs of the applications and the desired productivity.

We cover the whole country and we are present on the market in the Republic of Moldova, Serbia, Montenegro, Kosovo, Bosnia and Herzegovina.

a. PRE-SALE SERVICES

  1. Execution of samples and demonstrations

Benefit right now from the advantages of this service, at no cost. Send a sample of the product accompanied by the requirements regarding marking or production specifications, and we will make marking tests or product demonstrations to your location! We come to your aid by marking new products resulting from changes in the production process.

This service includes tests or demonstrations taking into account your needs, as well as production conditions. Our specialists will advise you regarding the optimal technology for your application.

 

  1. Technical support for pre-installation

Our specialists will provide you with the technical support needed to integrate different equipment, systems, machines or integrated solutions into your production lines. Depending on the complexity of your application, our technical experts can help by designing technical specifications, assessing existing installation problems, and even provide customized software solutions and hardware solutions, if needed.

b. POST-SALE SERVICES

  1. Guarantees

We provide a one-year warranty for the purchased equipment. The guarantee can be provided by either our partners, through us, or by us exclusively.

 

  1. Technical assistance and interventions

To meet your immediate needs, we provide you with a permanent Technical Help Desk to give you the necessary advice and information. You will get help in adjusting setting errors or malfunctions, programming equipment, or we will provide you with a quick supply of spare parts, if needed.

 

  1. Consumable delivery contracts

The contract regarding supplying consumables will be filled in according to your consumption needs for a specified period of time, ensuring delivery at your headquarters (inks, additives, ribbons, labels etc) at a certain date or with a certain periodicity. By signing such a contract, you can avoid any eventual additional costs caused by an increase of prices of the consumables. Also, the delivery contract may be modified, prolonged or terminated upon request, depending on the evolution of your needs and our possibilities.

 

  1. Service and maintenance contracts

We offer complete technical assistance and maintenance, based on prompt responses and complete maintenance options, aiming at maximizing the equipment’s running time and at anticipation of annual maintenance costs. We provide specialized and technical assistance throughout the entire operational chain:

 

  • Assembling of the equipment
  • Installation (calibration, network settings, security, integration etc)
  • We provide our clients with manuals for the purchase of any type of equipment in our portfolio
  • User training and tutorials (detailed equipment presentation, optimal functioning and operation mode, maintenance operations, common incidents solutions etc)
  • Software solutions in optimal technical parameters

We are here to support you

Call us at  +4021 255 71 74

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