Service, maintenance
and technical support
nationwide
The Imark Sistem technical team keeps your equipment running continuously — from preventive maintenance contracts to rapid interventions, training and flexible financing.
Complete services for the entire equipment lifecycle
From commissioning to long-term post-warranty support — we cover every stage of the relationship with your industrial equipment.
Preventive maintenance
Scheduled intervention reduces the risk of unexpected failures and extends equipment lifespan.
- Periodic inspections per the maintenance plan
- Cleaning, calibration and equipment adjustment
- Timely replacement of wear parts
- Technical reports after each intervention
- Planning without stopping production
Corrective service & rapid response
Prompt reaction to failures - we minimise downtime and its impact on production.
- Fast diagnosis on-site or remote
- Priority interventions for contract customers
- Technicians specialised per equipment category
- Nationwide coverage - 7 branches
Spare parts & consumables
Fast access to original parts and consumables for all equipment in our portfolio.
- Permanent stock for our main partners
- Guaranteed original parts for every manufacturer we represent
- Ink, ribbon, labels, stretch film and other consumables
- Hydraulic and pneumatic components, sensors
- Fast delivery across the country
Training & technical instruction
Training programmes for operators and technicians, tailored to skill level and equipment used.
- Operation training - correct and efficient use
- Advanced technical training - maintenance and troubleshooting
- On-site instruction or at Imark Sistem premises
- Technical documentation and user manuals
- Periodic recertification programmes
Software support & integration
Technical assistance for all implemented software solutions - WMS, MES, CoLOS, traceability.
- Helpdesk support for software applications
- Version updates and upgrades
- Assistance with reconfiguration and process changes
- Remote monitoring and intervention
- Data backup and recovery
Commissioning & installation
We manage the entire installation and start-up process - from logistics to final validation with the client team.
- Mechanical and electrical installation
- Equipment parameterisation and testing
- Integration into existing production lines
- Validation and acceptance with the client
- Team training at commissioning
Choose the right level of support
Imark Sistem service contracts are structured on three levels - from basic maintenance to full coverage of equipment and software.
Annual preventive maintenance and access to technical assistance during working hours - ideal for equipment with a low risk of downtime.
- 1-2 preventive maintenance visits / year
- Phone support during hours (Mon-Fri, 8-17)
- Technical report after each visit
- Discount on spare parts
- Access to technical documentation
Extended preventive maintenance, priority response time and remote support - for critical production-line equipment.
- 2-4 preventive maintenance visits / year
- Priority response time for failures
- Remote video support for fast diagnosis
- Extended discount on parts and consumables
- Monthly equipment status reporting
- 1 training session included / year
Complete coverage - maintenance, unlimited interventions, parts included and software support for uninterrupted operations.
- Unlimited preventive maintenance visits
- Emergency interventions with guaranteed SLA
- Wear spare parts included in the contract
- Software support and updates included
- Annual training for the client team
- Dedicated technical account manager
A service contract has more than intrinsic value - it must be seen through the lens of the cost of unplanned downtime. For any manufacturer, a stopped line means losses that far exceed the cost of an annual contract: delayed production, missed deliveries, contractual penalties and restart costs. A well-sized maintenance contract turns these risks into predictability and operational continuity.
Instruction for every skill level
Our training programmes are structured on three levels - from the line operator to the maintenance technician - and can be delivered on-site or remotely.
| Training content | Basic | Advanced | Technical |
|---|---|---|---|
| Equipment operation | ✓ | ✓ | ✓ |
| Safety procedures | ✓ | ✓ | ✓ |
| Identifying common errors | ✓ | ✓ | ✓ |
| Preventive maintenance | — | ✓ | ✓ |
| Troubleshooting and diagnosis | — | ✓ | ✓ |
| Basic part replacement | — | ✓ | ✓ |
| Complex technical interventions | — | — | ✓ |
| Spare part replacement | — | — | ✓ |
| Configuration and parameterisation | — | — | ✓ |
Service and technical support for Markem-Imaje equipment
Our technical engineers are trained directly by Markem-Imaje and have the expertise to service the full range of marking and coding equipment - CIJ, TTO, laser, Print & Apply printers and CoLOS software. This specialised training lets us deliver fast, accurate service with original parts, without relying on a third party.
Hardware & software maintenance contract types
Service solutions structured for every need - from hardware maintenance to CoLOS software support
Acquire equipment without a major impact
on your cashflow
Through our partnership with GRENKE Romania, Imark Sistem offers flexible financing solutions for our equipment and solutions - tailored to any type of company.
GRENKE - Fast, flexible financing for industrial equipment
GRENKE is a financial partner specialised in equipment financing for companies of all sizes - from SMEs to corporations. Through GRENKE solutions, you can acquire Imark Sistem equipment with staggered payments, keeping your liquidity for day-to-day operations.
A long-term technical partner
Nationwide coverage
7 branches in Romania plus a presence in Serbia, Hungary and Moldova - specialised technicians close to every client, with minimal travel times.
Certified technicians
A technical team trained directly by manufacturers - Markem-Imaje, SIC Marking, Atlanta Stretch and every manufacturer whose solutions we offer - with access to documentation and original parts.
End-to-end solutions
The same partner for equipment, software, service and financing - a single point of contact for everything related to automating and running your line.
Need service or a financing offer?
Tell us what equipment you have and the challenges you face - our team responds in under 24 hours.
Request a free consultation →Let's talk about your technical needs
Whether you need a service contract, an urgent intervention or a financing offer - we are just a phone call away.
Imark Sistem - Service, Technical Support & Financing
Maintenance, training, spare parts, software support and GRENKE financing - a single partner for the entire lifecycle of your industrial equipment.
